Questions 1 through 4 refer to this article.

Coffee has become the most popular drink in offices. This information is the result of a recent (1) ________ of office workers across the country. According to the results of the study, 55 percent of office workers choose coffee as their favorite beverage. The second most popular drink is tea, chosen by 30 percent of office workers in the study. The remaining 15 percent (2) ________ soda, water, or other drinks.

During the workday, most coffee drinkers get their coffee from a machine in the office. In fact, (3) ________. Another 20 percent get their coffee “to go” at a coffee shop or restaurant. Ten percent make their coffee at home and take it to work in a thermos. The members of this last group, more than others, believe that there is nothing like the taste of (4) ________ coffee.

Questions 5 through 8 refer to this announcement.

NOTICE Skyline Telephone Company

Customer Account #: 05827716494-HJ0784922

Date: June 18, 2019

This is to notify you that your (5) ________ of $155 for phone service during the month of March is overdue. The amount owed must be paid in full by June 30 or your phone service may be (6) ________. If (7) ______, please contact our customer service office to find out if (8) ________ qualify for financial assistance.
Thanks for your trust in our service.

Questions 9 through 12 refer to this advertisement.

Spend the weekend in luxury at the Continental Hotel. Take advantage of our special (9) ______ weekend rates:

One night— $100 Two nights — $ 175

Prices include breakfast and (10) ________ of the pool and exercise room.

(11) ________! Call now. To take advantage of this offer, you must (12) ________ your room two weeks in advance.

Questions 13 through 16 refer to this article.

Are you unhappy at work? (13) ________ of sleep may be the reason. Recent studies show that people who get fewer than six hours of sleep a night on average tend to feel less satisfied with their jobs. They report feeling angry, fatigued, unhappy, and irritable during the workday. Most of them also report difficulty in (14) ________ their assignments. “Your coworker who always seems to be behind and tends to have a large pile of (15) _______ projects on her desk may well be suffering from sleep deprivation,” says Dr. Jocelyn Bush of the Sleep Studies Institute. “Naturally, there are many reasons why someone may not be able to keep (16) ________ with a normal workload,” says Dr. Bush, “but until now we never considered that sleep, or not enough of it, could be common cause for such problems.” So, before sending your staff to expensive work efficiency training sessions, try suggesting that they get a little more sleep. Not on the job, of course.