Question 1 through 3 refer to the following article.
A long time ago, this part of the town used to be a place where people came to relax and get away from their stress. Although this was (1)………… a shelter for people to escape, it has now become a chaotic and noisy market area.
Up until a few years ago, it wasn’t as bad as it is now. Although it is true that some people in the neighborhood supported the expansion of the market a few years ago, now most of them (2)………… that it has gotten out of control and created many serious problems for the area.
(3)…………, it might have already gotten too far out of control. What we really need right now is not a mere intervention by civilians but strong action from the mayor’s office.

Question 1: 

Question 4 through 6 refer to the following letter.
September 9^thLinda Sylstra

178 Silverlake,

Willoughby, Ohio 44098

Dear Ms. Sylstra,

Congratulations! We’re writing this letter to inform you that we’ve decided to offer you the (4)…………. that you applied for.

As mentioned in the job description, you will be meeting with executives from our partner companies. Because of the company’s policy, you will always accompany our general manager, David DeKlerk, whom you (5)…………… in the job interview.

Not only for security reasons but also for the smooth transition into this job, please notify us whether you will (6)………….. this job offer or not no later than September 13^th.

Please make sure to complete all the documents enclosed if you wish to take the position.

Thank you for applying to our company and we wish you the best of luck.

Question 4: 

Question 7 through 9 refer to the following letter.
Dear AT&T customers,

In order to make sure that we are currently providing the highest quality of mobile service, our customer service providers will contact our clients individually to conduct a brief survey, from 10:00 AM to 3:00 PM, on August 3^rd. Please be aware that this is only an optional procedure, and we do not mean to cause an (7)……….. in your day in any way.

If you’re not available during this time of the day, our customer service providers (8)………..another phone call at the same time on August 10^th.

As much as you’ve become (9)…………. to your high-quality mobile service, we are always working on providing better service to our customers through active communication with all customers.

Thank you for your cooperation.

Best regards,

Evan James

VP, Consumer Relations

AT&T Mobile Service Provider

Question 7: 

Question 10 through 12 refer to the following letter.
Dear Mr. Casey,

We’ve reviewed your letter and we’ve decided that you’ve actually been overcharged (10)…………. your entire contract from last year.

In order to compensate this unfortunate (11)…………., we would like to make you an exceptional offer on your contract for the next year.

Wi will not only upgrade your current plan to the premium service but also have an assigned customer service provider in order to meet your needs as much as possible. This customer service provider (12)………… that you’re completely satisfied with our service during the contract over the next year.

Thank you and it’s always our pleasure to have you as one of our valued customers.

Sincerely,

Benjamin McPhillips

HDE World Wide TV

Question 10: