Questions 1-3 refer to the following e-mail. 

From: Sandra Morin <smorin@Gloco.com>

To: Aurelius Frederick <afrederick@Gloco.com>

Subject: Installation of an electric heater

Date/Time: February 16/1:34:21

Dear Aurelius:

Peter Leblanc has informed me that the electric heater he worked on this morning in your office will soon break down again. Apparently, it is very old and must be replaced. Therefore, we are going (1)………………….. a brand new one on the morning of February 19. Mr. Leblanc will be at your office at 10:30 to begin. He doesn’t expect to encounter any trouble during the (2)…………………… and has assured me that everything will e done within 90 minutes. Since there will be not heating in your office during that time, you and your staff are welcome touse the Glazer Conference Room on the second floor. I recommend moving any files and supplies you will be using into the Glazer Room (3)……………….. Mr. Leblanc arrives. Please feel free to talk tome about any concerns you may have.

Sincerely,

Sandra Morin

Maintenance Division

Question 1:

Questions 4-6 refer to the following advertisment. 

Green Fields Magazine celebrates an enduring and traditional way of life. (4)……………. you live in a city apartment or on a rutal farm, Green Fields offers you a wealth of ideas for your home. (5)……………….. issue provides you with the opportunity to learn about traditional handicrafts, home gardening, organic cooking and, most importantly, ways to live a healthier and happier life. And now, for a (6)…………….. time only, if you subscribe to Green Fields Magazine, you will receive a 20% discount off the annual subscription price! That’s 12 issues delivered right to you mailbox for the low price of $24.99! So call 1-888-246-247 or visit www.greenfieldsmag.com and start receiving Green Fields today.

Question 4:

Questions 7-9 refer to the following letter. 

Melissa Pratt

310 Royal Road

Miami, Florida 333115

Dear Ms. Pratt,

We at Hobbies Monthly Magazine (7)…………………. to the opinion of readers like you. For this reason, we are soliciting feedback that will help us improve the quality of our magazine.

Could we ask you to take a few minutes to complete the survey on the first page of our Web site? The questions are related to both the presentation and content of our magazine. The name of any subscriber who completes survey will be automatically entered in a (8)………………. To be held on January 31. This prize is a one-year gift subscription free of charge than can be sent to any address in the country.

We truly appreciate you (9)……………. during the past five years and thank you for your feedback.

Sincerely,

Reginald Dupont

Subscriptions Manager

Question 7:

Questions 10-12 refer to the following leltter. 

Ms. Gainey

2314 Belford Road

Cochrane, NY1800

Dear Ms. Gainey

Thank you very much for your e-mail on November 14 notifying Jasper Collectibles of the damage to the Victorian porcelain doll thay you recently ordered. We will gladly replace it.

It is simple to (10)……………… any item. First, please go to www.Jaspercollectibles.com/branches to find the Jasper Colletibles nearest you. Then all you have to do is take the item (11)……………… the packing material it came in and this letter to that brach. You will be given a new doll immediately.

Although we do our best to ensure that items are delivered to that branch. You will be give a new doll from time to time. Please accept my (12)…………….. apologises.

Enclosed is a coupon 15% off your next purchase of any Jasper item.

Sincerely yours,

Roland Cloutier, Customer Service Representative

Jasper Collectibles

Question 10: